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Water-Heater-Maintenance

The Importance of Proper Water Heater Maintenance

Water heaters are an indispensable part of our daily lives, providing us with hot water for various needs, from showers and laundry to dishwashing and more. Whether you have a gas water heating system, or an electric one, or are connected to a central heating system, regular maintenance is crucial to ensure your water heater operates efficiently and safely.

Prolonged Lifespan

One of the most compelling reasons to invest in water heater maintenance is to extend the appliance’s lifespan. A well-maintained water heater can last significantly longer, saving you money on premature replacements. Neglecting maintenance can lead to sediment buildup, corrosion, and other issues that can reduce your water heater’s operational life.

Energy Efficiency

Proper maintenance ensures that your water heater operates at peak efficiency. When sediments accumulate in the tank, the heating element has to work harder to warm the water, leading to increased energy consumption. This translates to higher utility bills and a more substantial carbon footprint. Regular maintenance helps keep your water heater running efficiently, saving you money and reducing your environmental impact.

Safety Considerations

Gas water heating systems require particular attention when it comes to safety. Ensuring that all gas connections are secure and free from leaks is paramount. Neglecting safety checks can lead to hazardous situations, including gas leaks or combustion problems. Professional maintenance can identify and rectify such issues, keeping your family safe.

Improved Water Quality

Over time, sediment and mineral deposits can accumulate in the water heater tank. This can lead to water discolouration and affect its taste. Regular maintenance, including flushing the tank and cleaning out these deposits, can result in better water quality for your household.

Reduced Repairs

Neglecting maintenance often leads to unexpected breakdowns and costly repairs. Regular check-ups and minor fixes can prevent major problems from developing. This not only saves you money but also ensures that you will have hot water when you need it most.

Compliance with the Manufacturer’s Warranty

Many water heaters come with warranties that require regular maintenance to remain valid. Neglecting this ownership aspect could mean you’re left without warranty coverage when you need it most. Proper maintenance ensures that you stay compliant with your water heater’s warranty terms.

Proper water heater maintenance is essential for anyone with a gas water heating system, central heating, or any other type of installation. It helps extend the appliance’s lifespan, improves energy efficiency, enhances safety, and ensures a steady supply of clean, hot water. Neglecting maintenance can lead to higher energy bills, costly repairs, and even safety hazards.

To ensure your water heater operates at its best and to address any issues promptly, contact us today. Our team of experts specializes in water heater maintenance and installations. Don’t wait until a problem arises – take proactive steps to keep your water heater in top shape.

If you’d like to schedule a water heater maintenance appointment or have any questions about water heating systems, please don’t hesitate to contact us. Our team is here to assist you with all your water heater needs.

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Birkenhead Hot Water Cylinder Installation

Another Low Pressure to Mains Pressure Installation completed today in beautiful Birkenhead, our client wanted to free up the cupboard where the old Low-Pressure Cylinder was installed, this was easily achieved thanks to our amazing team of hot water cylinder installers with their creative and adaptable skills, A few hours after installation our client phone us to let us know just how happy there were with the increased pressure and thanks to our on-hand electricians, we had the power connected during installation meaning no wait times for hot water! Installation took around half a day and the client only needed to deal with one contractor for the whole job making the whole process super-fast and easy.

Our client’s wallet was also not disappointed thanks to the New Thermann Hot Water Cylinder, these cylinders can be installed externally at the same price as the traditional indoor Rheem Cylinder! They also feature the same 10-year warranty as well as larger commercial grade anode rod for an even longer life time.

Need a Plumber in Birkenhead? Think no further than Water Heater Brokers, no job too big or too small. stop waiting around for Plumbers and give us a call today. We have the quickest turn around time for all Birkenhead Plumbers as well as the cheapest prices! don’t miss out on our latest deals click here.

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Natural Gas Connections Ban in NZ: A Guide for Homeowners

The country has strongly expressed its support for reducing its carbon emission. In fact, the Climate Change Commission has released its draft plan to achieve a neutral carbon NZ by around 2050. In line with that, the government has proposed that by 2025, they will no longer allow for new natural gas connections.

So what does this mean for homeowners planning to build or renovate their property? Should you be worried? Learn more about the natural gas connections ban in NZ below.

What Homeowners Should Expect

If the proposed ban pushes through this May, you must consider a few things before planning a renovation or building project, you may need to double-check your hot water or heating system. If you have chosen a natural gas or LPG system, you might need to switch to an electrical alternative, which isn’t a bad thing! These days hot water heat pumps can offer up to 75% savings in power when compared to traditional electric hot water cylinders and are more efficient than gas systems.

To help you understand how the proposed ban might impact your household (or life in general), you can check out some quick facts and stats below:

●       Existing connections will continue to get natural gas from the network 

Take note that the proposed ban will only cover new connections. If you already have an existing supply line, you won’t get affected by the ban.

●       Using bottled gas for camping and BBQs is still okay

Are you worried that you won’t be able to use your LPG BBQ when you go on a camping trip? Rest assured, this won’t be a problem even after the government starts implementing the ban. You can still purchase gas canisters or swap empty gas bottles at a local filling station.

Typically, such products don’t release high amounts of carbon into the air, so the commission doesn’t find it necessary to impose any strict measures at the moment.

However, do note that this exemption applies to LPG gas tanks at home. If you want to have an LPG Gas Water Heating installed be sure to get it installed before 2025

●       Uninstalling Natural Gas water heaters is not necessary

Many homeowners wonder if they need to ditch their gas-fired heaters to comply with the new ruling. After all, gas-powered water heaters are far cheaper to run than the electric type. If you have the same concern, you would be pleased to know that you won’t need to uninstall your existing water heating system.

However, take note that if you need to replace it after the ban gets implemented, you will likely have to transition into an electricity-powered heater. You might only get exempted from the ruling if you present proof that your house or building doesn’t have viable options for low-carbon water heating systems.

●       There are plenty of factors you should consider when comparing costs between Gas Water Heating and Electric water heating here are a few examples

When you are comparing Gas Water Heating to a standard Electric Water Cylinder, the Gas unit will be more efficient, natural gas is typically more efficient than LPG, so if you have a Natural gas connection it will save you money long term taking advantage of the connection (so long as you install it before 2025)

If you DO NOT have a natural gas connection but still want a gas power unit, you are limited to “on demand” or “continuous flow” units, which offer the benefit of not having to keep water hot at all times as they only heat the water while you use it. These units are perfect for all sized families as they can offer unlimited hot water but will still save you money if you only have 1-2 people living in the house

What if you want the best efficiency but do not want to use a gas-powered system? Hot Water Heat Pumps are the answer for you! Not only are they completely environmentally friendly they are able to offer you consistent savings on your power bill and are far more efficient than any gas unit!  

Work with a Professional To Help You Make Changes

Although the intentions of the proposed natural gas connections ban are good, many homeowners were quite taken aback. Indeed, this shift can heavily impact several homes in New Zealand that rely on natural gas or LPG.

If you worry about how it would affect your household, you can consult with professionals. Note that besides natural gas and electricity, there are other energy sources that you can tap into in the country. A few examples of which include solar and heat pump technology. 

Furthermore, we also recommend planning your renovations and other similar projects carefully to include adjustments concerning the proposed ban. This way, you can determine how much extra money you need to prepare to shift from a new system.

Feel free to get in touch with our team of specialists today for more information about the natural gas connections ban.

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Saving Money Powering Your Water Cylinder – Expert Tips

A water heater is definitely a must-have item in a typical New Zealand household. It ensures that there’s enough heated water supply for every bit of task including washing the dishes and taking a bath. However, it’s no secret that it can use up a lot of energy. It can readily cause you to pay for a hefty monthly power bill if you don’t take action quickly. 

Check out the short guide below to know how you can tweak your system to boost your energy savings. Let’s jumpstart our discussion by understanding how a typical hot water cylinder works. 

1. Insulation is the Key!

Assess your hot water cylinder’s insulation material and determine if it meets the current standards. If yours got installed back in 2002, chances are you need to have it insulated. Back then, water heaters didn’t have much insulation, causing them to lose heat and increase the monthly power bill. 

Thankfully, you can easily counter that problem with an insulation wrap for hot water cylinders. This would set you back by around $60 for the cylinder insulation and roughly $5 to insulate for every metre of pipe. You can shop for these items from your local hardware shop.   

How Does a Hot Water Cylinder Work?

Essentially, a water heater cylinder works like an electric jug. It features a thermostat and heating element so you can select the setting required to heat the water. Every time you try to use water, cold water flows into the cylinder, triggering the thermostat and activating the heating element. This consequently heats up the cold water. The same process happens over and over to ensure that you have enough supply.

This entire process burns a lot of energy, which could result in a high monthly power bill. Good thing, you can try some of the quick and easy tips we have listed below to curb your energy consumption even while using the heater. 

2. Check for Possible Signs of Leaks

Most of the modern-day hot water cylinders can last up to 20 years if maintained properly. However, your system might still suffer from leak problems due to too much pipe pressure, pipe cracks, tank corrosion, and loose connections. Hence, it’s a must to inspect your system for leakage regularly. If you spot leaks, you need to trace where it comes from. More importantly, we encourage calling an experienced plumber for help. This minimises mistakes and accidents.  

Typically, if you’re only dealing with pipe leaks, you won’t need to spend a lot of money to replace the defective part. However, if you spot a pool of water under the cylinder, this could mean a more expensive service. A corroded tank needs to be replaced as soon as possible. We recommend calling a professional to fix the problem, especially if it involves the tank.  

3. Set the Temperature Correctly  

needs to burn up more energy. Meanwhile, setting it too low puts the cylinder at risk of harbouring dangerous bacteria. Ideally, you should set it to no more than 60 to 65 degrees Celsius. This temperature range is more than enough to ensure a steady supply of hot water in your household. It also prevents the growth of bacteria and other pathogens inside the tank.

4. Switch to a Better Showerhead

And when we say better, we mean something that has a higher water efficiency rate. Ideally, we recommend using one with a water flow of no more than 2.5 gallons per minute. To know if you need to replace your showerhead, we recommend following the steps below:

  • Place a graded bucket under the showerhead. The measurement should be in gallons.
  • Switch on the shower at the usual pressure you use when taking a bath. 
  • Gauge how long it would take before the bucket gets filled to 1 gallon.

If you end up reaching the 1-gallon mark in no more than 20 seconds, it means the water flow rate is too high. We suggest replacing it with a low-flow showerhead, a common variant you can easily find in today’s market. If you’re not sure which one to buy, don’t hesitate to ask the suppliers questions. Look for product reviews or guides. Alternatively, you may consult with your plumber to get more valuable insights.  

5.Call a Professional for Help

It pays to have a professional plumber check your hot water cylinder system. This way, you get to address issues like leakages before they get worse. An expert plumber can also double-check the installation setup, which comes in handy when preventing excessive pipe pressure. Lastly, a pro can guide you in buying replacement parts or finding the most ideal type and size of hot water cylinder to use for your household. 

If you ever encounter problems with your hot water cylinder, you can get in touch with our team. We’ll be happy to lend you a hand anytime you need a service.  

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5 Benefits of Gas Water Heating

A water heating system is very important, especially during cold season like New Zealand. It makes your home more comfortable during colder seasons. That is why it is very important to have a reliable and fully functional water heating system in your home. 

If you are on the process of building or remodeling your house and part of it is updating your water heating system, then you should consider using a gas water heating system. 

What is gas water heating? And how does it work?

 

The water that you use in your shower, dishwasher, washing machine or in your faucet travels through a system of pipes. And during the cold season, the water in these pipes becomes too cold to be used for bathing, dish washing or machine washing. That is why people install water heaters to make their water warm and easy to use. 

There are a lot of kinds of water heaters. And one of them is the gas water heating system. Unlike the usual electric heating system, a gas water heater doesn’t have heating elements. It only uses a gas burner located at the bottom of the tank and a chimney running through the middle of the tank. 

But the question is, is gas water heating system better than the normal electric heaters? 

If you are considering the remodeling of your heating system, then you might consider using gas water heaters with these benefits. 

Benefits of using gas water heating system

1. Water heats faster with gas water heaters

Gas water heaters work twice as fast as electric heaters. They also recover fast than electric models. This means that your hot water supply gets replenished faster. That is why gas water heaters are recommended to bigger households with a high demand for hot water. So if you have a big home or have a high demand for hot water, a gas water heater is the best choice for you. 

2. It is more affordable

Electric heater models use electricity to function. That is why you get high electricity bill during the cold season because your electric heater is working double time. On the other hand, gas water heaters only use natural gas and propane that are more affordable than electricity. Customarily, it is ⅓ more affordable than using electric models. So if you want to save on using your heating system, go for gas water heaters. 

3. It is easy to install 

A gas water heater is easier to install than the electric model. Moreover, if you already have a gas line in your home, then it will be a lot easier to install a gas water heating system. Because of this, you can readily use it after installation. 

4. You get cleaner water

Gas water heaters boil freshwater from pipes, while electric or ordinary water heaters are store in the tank that has the tendency to rush and collect hard deposits. Moreover, when the tank of electric heater gets old, the quality of water declines. 

5. It is safe

Gas water heaters are safe, especially for children. More so, if you use top quality products that meet necessary codes and regulations.

These are just some of the benefits of using gas water heaters in your home. Now, if you are ready to install a gas water heater in your house, these are the things that you need to consider when looking for a trusted gas water heater product and installation contractor. 

Things to consider when looking for a gas water heater product and installation contractor

1. Should be a one-stop-shop for all your needs

Choose a water heater contractor who provides everything that you will ever need – from products, accessories, services, and more. Working with a contractor that offers a complete package means faster work and completion of the project the first time. 

2. Competitive industry pricing

Water heater products and installation can be expensive. So look for a quality contractor that offers competitive industry pricing that won’t hurt your budget. Also, look for someone who offers you transparent estimate so you won’t be surprised when you see your bill with some additional charges. 

3. Quality tools and equipment

Look for a contractor that only use quality tools and equipment. Also, check if all their products meet the necessary codes and regulations. Working with a contractor that has quality tools and products can ensure your safety. 

4. Offers after sales warranty

Go for contractors who offer after-sales services like product warranty-related, installation warranty, yearly servicing of appliance, and continued technical services, among others. This will be very valuable when you encounter problems in the future. 

5. Trained and experienced team

Choose a contractor with a team of highly trained and skilled experts to ensure quality work and service. Also, another benefit of working with an experienced contractor is that you get 100% customer satisfaction and can meet all your expectations. 

Water Heater Brokers have been in the industry for many years. They provide a one-stop-shop service when it comes to water heating system products and installations. You can purchase products on their website and there will be a team that will handle its installation.

What sets them apart from the competition is that they offer industry competitive pricing. With this, customers are assured that they get fair pricing for their products and services. 

Their tools, products and services have also met all necessary codes and regulations making their customers feel safe and secured. 

Another thing that makes them stand out in the industry is their after-sales services where they offer product-related and installation-related warranties as well as yearly servicing of products. They also offer continued technical services in case customers experience issues with their products. 

And most of all, they are a team of highly skilled and experienced water heating experts that offers an unmatched level of service and customer care. So there is no difficult situation that they can not handle when it comes to water heating systems. 

So if you are looking for a contractor for gas water heating products and installation, you can trust Water Heater Brokers. 

Contact them today and get the best products and services. 

 

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Rinnai to Introduce New INFINITY N Series Water Heaters

Rinnai has some awesome news to share with the world – they have new water heater products coming out to usher in the new year 2020. This is designed to improve on existing water heaters and introduce a new batch of commercial water heaters. Introducing the INFINITY N Series Rinnai will introduce the INFINITY N Series – their latest range of commercial condensing continuous flow water heaters – in January 2020. The range includes external (N56kWe) and internal (N56kWi) models in NG and LPG, all with an output of 55.5kW (32L/min). This new range has a host of exciting new features including:
  • Stainless-steel heat exchanger and internal piping;
  • Down-draft burner requiring less maintenance;
  • Pump connectivity: Power and control a circulating ring main from the appliance;
  • Capability for the longest maximum flue lengths of any Rinnai INFINITY; and
  • Plastic PP flue system with single appliance and common flue options.
With these features, the INFINITY N Series has greater installation flexibility, reduced commissioning times, and reduced maintenance. This exciting new range will replace their INFINITY EF250 range, and will be available in January 2020. More INFINITY N Series Information INFINITY EF250s will be available until January 2020, or while stocks last. Pricing for this new range will be available starting December. Prices will likely be slightly higher than the INFINITY EF250 models, so check pricing for contracts planned for 2020. The Infinity Series Designed with the environment in mind and with leading efficiencies across the range, low emission burners, Puretemp™ temperature control technology and better water conservation technology. The Rinnai Infinity takes comfort  to a new level. Infinity 12 Endless hot water for one bathroom homes. Unparalleled in performance, the compact Rinnai Infinity 12 Continuous Flow supplies hot water to single bathroom homes. You only consume energy whenever you turn a tap on – that’s top notch comfort at less cost. The Rinnai Infinity 12 boasts of a 6-star energy rating and is currently the most energy efficient 12L continuous-flow hot water system out there. Created to weather tough Australian conditions, you save space and enjoy precise temperature control display, a great safety monitor and puretemp™ stability control. Now you can customise and complete your Infinity 12 instant hot water system with our comprehensive range of hot water controllers. Infinity 16 Endless hot water for one bathroom homes. Perfect for single bathroom homes, the Rinnai Infinity 16 Continuous Flow Hot Water System ensures you never run out of hot water again. The unit heats water only when you turn a tap on, which means you save energy and cut household costs. Boasting of a 6-star energy rating, the Rinnai Infinity 16 is now the most energy efficient 16L continuous flow hot water system in Australia. Easy to install, the slimline unit is guaranteed to undergo harsh Australian conditions while saving outdoor space. It is also equipped with a vast array of features, including puretemp™ stability control, built-in temperature control display, and enhanced safety monitor. Experience the benefits of your Infinity 16 system with our comprehensive range of hot water controllers to enhance your experience. Here are other Infinity Series Models and their features: Infinity 20 Features
  • 1 Star equivalent energy rating*
  • Never runs out of hot water
  • Precise temperature control for safety and convenience
  • Status operation monitor
  • Puretemp™ temperature stability technology
  • LPG or natural gas models available
6.1 Star Equivalent Energy Rating*
  • Low running costs
  • Highly efficient
  • Low greenhouse gas emissions
Superior Technology
  • Quality Japanese design and manufacturing
  • Precise temperature control for safety and convenience
  • Compact design allows installation flexibility
  • Suitable for higher ambient water temperatures
  • Compatible with low flow rated shower fixtures (3 Star – 7.0 to 9.0 l/min)
Infinity 26 ENVIRO Features Australia’s most efficient hot water system.
  • 0 Star equivalent energy rating*
  • Never runs out of hot water
  • Precise temperature control for safety and convenience
  • Status operation Monitor
  • 12 Year Heat Exchanger warranty
  • Puretemp™ temperature stability technology
  • LPG or natural gas models available
More Features
  • Australia’s first 7 Star equivalent 26 litre hot water system*
  • Inbuilt Energy Recovery System (Condensing Technology)
  • Uses less gas, substantially reducing running costs
  • Generates only 1/6th of the greenhouse gas emissions of a standard electric hot water system
  • Also available as a 32 Litre – 7.0 Star equivalent*
  • 12 year warranty on the heat exchanger.
Why Choose Water Heater Brokers? Delivering the latest technology in water heating to New Zealand homes, Water Heater Brokers products are invented, engineered, and manufactured for life. We offer a wide range of Rinnai Infinity Series hot water systems. We have made it convenient for you to download the latest brochure here. Our primary focus is to deliver innovation in products that are built to the latest EU efficiency standards and quality assurances. Unmatched professional Installation services are now available giving you peace of mind throughout the whole process. Contact Us for more information.
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Are You Confusing an Infinity With a Cylinder?

Every day, we at Water Heater Brokers get calls from people asking, “Do you have an infinity cylinder?” The quick and typical answer is, “Sorry, there may be a confusion.” Why? Firstly, Rinnai is a brand, not a product. In the same way that a Jeep is not a vehicle type but a brand. Secondly, you either need a Rinnai Infinity or a Hot Water Cylinder. These are two different products. So, what makes them different? Let’s discuss. What Is a Rinnai Infinity? A Rinnai Infinity is an external instantaneous gas hot water heater that’s suitable for:
  • External domestic applications;
  • Low hot water demand applications (small apartments or homes); and
  • Mains and low pressure systems.
You will need to treat hard or acidic water to use this product. It’s available for Natural Gas or LPG. You need to specify gas type at time of purchase. The Infinity provides instant hot water and no storage. This makes it different from hot water cylinders. What Is Continuous Flow? It is exactly that – a continuous flow hot water system. Unlike storage tanks that can run out, continuous flow units deliver a pre-determined flow rate every minute for as long as the unit is running. General Principle of Operation Each Rinnai continuous flow water heater has a number of components that control the accuracy of the water temperature and the water flow: – PCB (the on-board computer); – water control valve; – water flow sensor; – modulating gas valve; and – outlet water temperature sensor. The unit senses the need to start when the water begins to flow through the appliance when a tap is turned on. The combustion fan starts, ignition begins with electronic requiring electricity, and the gas valve opens. Once the flame is established the appliance will heat the water as required until the tap is turned off. The Difference Between Rinnai Infinity VT/HD and Rinnai EF A Rinnai EF uses two heat exchangers to create continuous hot water on demand, the Rinnai Infinity VT/HD has only one. How the Rinnai EF Operates:
  1. Water travels to the secondary latent heat exchanger first.
  2. Combustion gases condense outside the latent heat exchanger and heat is transferred to the cold water. The water temperature increases by approximately 5 °C.
  3. Water flows to the primary heat exchanger.
How Rinnai Infinity Works The Rinnai Infinity heats water as it goes through the unit. So you only consume energy every time you turn on the tap. This makes the Rinnai Infinity a superbly energy-efficient system because it only heats water when needed. In turn, it lowers your running costs, as well as greenhouse gas emissions in your home. The Rinnai Infinity, which is also called a tankless water heater, offers both advantages and disadvantages. You just have to weigh your options so you’ll be able to reap the benefits of your purchase in the long run. Tankless Water Heater Advantages Tankless water heaters, also known as instant water heaters or “on demand” units consume 30 to 50 percent less energy than units with tanks. This saves you about $100 or more each year, depending on your total water consumption. Tankless units heat water only when you turn on the tap. They usually run on propane or natural gas. The main benefit is they remove the extra cost of storing 40-50 gallons of water and keeping the hot water in a storage tank. This conserves energy for you so you waste less money in the long run. They also provide continuous hot water supply. This is ideal for filling a big hot tub or whirlpool. Plus, they are more compact than the standard water heater as you can easily mount them on a wall. Tankless Water Heater Disadvantages The main disadvantage of “on demand” or instant hot water heaters is the upfront cost, which can be quite expensive. Another disadvantage is that the smaller units that you usually see won’t create enough hot water to serve most homes. You can only use one faucet at a time. This can be a problem if you want to take a shower while your dishwasher is running. Sure, there are a few bigger units that can handle the demand of your whole family, but they are quite costly. Finally, one more disadvantage is related to cost. You see, tankless units have high-powered burners with specific venting requirements. This includes a dedicated, sealed vent system, which needs installation done by professionals. Meanwhile, natural gas burners often require a bigger diameter gas pipe. This will add up to your initial installation cost.

Rinnai Infinity 

What Is an Electric Hot Water Cylinder? An electric hot water heater comes in many names. Some call it a hot water tank, a hot water storage tank, a hot water thermal storage unit, a heat storage tank, a thermal storage tank, or a hot water cylinder. Whatever you call it, you need an electric hot water heater for your home. In New Zealand, the most commonly used type of water heating used are called electric hot water cylinders. The hot water cylinder uses an electric element stored in an insulated tank. This will heat your water according to a given temperature that you can set using a thermostat. For more information, visit hot water cylinders explained.

Rheem Hot Water Cylinder

Infinity vs. Cylinder Comparing these two is like comparing apples with oranges. They each have their own benefits and merits, as well as downsides. You will need to make a list of pros and cons for each and fill out that list based on your needs and requirements in your household. Conclusion Now that you know the difference between an infinity and a cylinder, I hope you will be guided in your next purchase. It helps to know what you need before you ask so you’ll get what you require and won’t get blindsided by pushy salespersons. Do your research and you’re bound to discover what you require from your water heating system and whether you need an infinity or a cylinder.
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Error Codes on a Rheem 27



Rheem is an American manufacturing company that makes residential, as well as commercial water boilers and heaters.  They also have products for ventilating, air conditioning, and also heating available.

Rheem 27

Focusing on the Rheem 27, this is a water heater with the highest capacity continuous flow gas water heater. This is called the 27 because it has a 27L/minute capacity, which delivers extra hot water should the need arise.  This product is perfect for large families where a large amount of hot water is needed but with a small space.  This has several features and includes:

  • A capacity of 27 Liters
  • It can be used by up to 4 to 6 people
  • Lastly, it has an energy rating of 6.

Troubleshooting Rheem Tankless Error Codes

Troubleshooting a tankless water heater could appear confusing but if you get to know what the error codes mean, it could become an easy task although having a wireless monitoring or app is a great help in identifying issues with your Rheem tankless water heaters.  There are issues that can be fixed by yourself but some would need professional help to get it fixed. However, should you be in a situation where an error code is displayed, the first thing that you should do is turning off your water tap, then do the same to the remote control, wait for at least 5 minutes before turning it on again and lastly open the hot water faucet. If there are no changes and an error code is still displayed, then what should be done is close off the hot water tap and the remote should be turned off.  You can also use the error guidelines listed but we recommend calling a technician so that any problem can be checked thoroughly and professionally.

We would recommend that a qualified person opens the appliances or attempts a repair.  These are only to provide you with information and serve as a guide to help identify the fault.  In case your are having doubts, you can give Water Heater Brokers NZ (Water Heater Brokers) a ring.  We have installed water heaters for years and that our staff have the necessary experience and skill to assist your needs from start to completion of the work.  Just get in touch with us if you have any questions.

List of Tankless Water Heater Error Codes

Error Code 1LThere may be deposits of Limescale or scale in the heat exchanger, which causes for water flow toreduce and the temperature to increase.To address this, you should  descale the water heater flush the heat exchanger wherein one must check with the owner’s manual for complete instructions.
Error Code 05This could be because of a blockage in the air supply pipe or the exhaust vent. Another thing to check is that the connection or termination may be loose or incorrectly done.  The unit may still operate but you may hear an alarm sound every 60 seconds when the tap is open.The venting system should be checked for problems or what is blocking the vent should be removed if you are having problems finding the cause; a professional service should be called.It should also be noted that the vent system was done according to requirements and that the fan motor should be checked as well.
Error Code 10Blower motor could not be working properly or a false flame has been detected.What to do in a case such as this is to ensure that all vent and heat exchange components are clean and are connected properly.  Fuel inlet and exhaust should be free of blockage and one has to make sure that the proper vent materials are used.One should also make sure that the maintenance is up to date.
Error Code 11There is no ignition which could be because of gas supply or installation error.This could also be because the gas shut-off valve is not completely open.To address this, one has to make sure that the gas pipe is open. The gas type, pressure and volume should be checked and one should make sure that they match the system’s requirements.The air in the gas line should be emptied and that the gas line, regulator and meter are the right size.Connections should be checked and made sure that the unit is accurately grounded.
Error Code 12There is a flame failure or the heater can’t maintain a flame.This could be because of having not enough gas because of an interruption in gas supply from the distributor if you are using natural gas and a tankless water heater.  If propane gas is used, you must make sure that you have enough gas in your propane tank.
Error Code 13There may be indoor venting where a flame rod warns of poor and improper combustion.In cases like these, you can consult the owner’s manual  or you can contact a professional.Have the proper installation requirements wherein the intake and exhaust vents meet the requirements thus ensuring a safety operation.
Error Code 14The overheat wrap is experiencing problems or fault.  This could be due to maintenance error or flue pipe is overheating.The mid-efficiency and condensing units have faults in the Overheat Limiter (OHL).One has to make sure that the proper gas type is being used and the high fire and low fire manifold pressures are correct.Cracks or openings should be checked including air flow restrictions around the vent terminal and unit.A foreign object may also be present in the combustion chamber and exhaust pipe work.
Error Code 15When you get an error code 15 this means a boiling safety warning.This could be because the water tap is not fully opened therefore water flow is low which causes excessive temperature of the heat exchanger.One should check that the cold water inlet pipe and inlet valve is fully open and also one has to make sure there is no blockage.
Error Code 16This is a warning on excessive temperature where heater has already exceeded safe water heat levels.One has to make sure that the outlet water is not above preset thermostat settings.In cases such as this, it should be checked that the combustion chamber, exhaust pipes, heat exchanger and vent terminal have no blockages.
Error Code 21The air intake filter intake switch is malfunctioning.One has to make sure that the air filter door is seated properly and there should be correct installation of the front panel.
Error Code 24The Error Code 24 means there is a malfunction in the operational switch.In cases such as these, the unit should be restarted, connections should be checked.In cases where even after the button is reset and it still doesn’t work, the PCB should be replaced.
Error Code 29This is telling you that there could be a clogged neutralizer.  It could also be that the heat  exchanger output temperature is too low.If this appeared it could be that the heat exchanger air inlet needs to be cleaned.One has to make sure that the drain line is not blocked and if everything still does not work, a technician should be called.
Error Code 31When Error Code 31 is seen, there could be a problem with the water inlet temperature sensor.If this is seen, the sensor wiring should be checked for any damages and scales should be cleared.
Error Code 33There could be issues with the outgoing water temperature sensor.The sensors should be checked for wire damages and scales should be cleaned off.  One should Ohm out the sensor. If necessary, the sensors should be replaced.
Error Code 34Issues in the temperature combustion air temperature sensor for example the wiring.The sensors should be cleared of scales and checked for damages.It should be made sure that there are no restrictions to the air flow and that the fan blades should be in good shape and tightly attached to the motor shaft.Just like with Error Code 33, Ohm out the sensor and a replacement should be done if deemed necessary.
Error Code 35There is incorrect connection with the thermistor.Make sure there is proper connection between the thermistor and the control board.
Error Code 51If you are seeing Error Code 51, this means that there is a problem with the gas control valve.The gas control valve should be Ohm out and one should check for any loose or damaged terminals to the wiring of the gas control valves.
Error Code 52This means that there are problems with the PFGR (Proportional Gas Flow Regulating) valve.Ohm out the valve and then it should be checked for any loose or broken connections.
Error Code 61There is a failure of the combustion fan.Make sure that there is no damage to the wiring harness or motor and that all connections are tight.There should be minimal resistance when fan motor is turning and the length of the venting should also be checked.
Error Code 71There is a problem with the gas solenoid valve control.The gas inlet solenoid valve wiring harness should be checked for damages or loose terminals and ohm out the valve.
Error Code 72Issues with the flame sensing device.This could be because of an issue with the flame rod therefore it should be made sure that there is no damage to the wiring and that it is providing the proper voltage.The burner chamber should be clear from any blockages.
Error Code76There is an error with regards to the communication of the remote control.Make sure that there are no damaged or loose connections and in worst cases, the remote control may need to be replaced.
Error Code 79There is a problem with the fan motor current.One should make sure that there is minimal resistance when the fan motor is turning and that the motor is receiving the proper voltage.In worst cases, the fan motor or the PCB may need to be replaced.
Error Code 80 and 81There is failure in gas cut-off.The voltage of every flame rod should be checked and Ohm out the solenoid valves.  If it becomes necessary the gas control valve needs to be replaced.
Error Code 82There is a problem determining the gas type which could be because the control board is not programmed properly.The PCB should be programmed to the proper gas type and that one should make sure that there is proper installation.
Error Code 99This means that the blower motor is not venting or the flue could be blocked.Blockages should be checked and then cleared in the combustion fan, exhaust flue, heat exchanger and then the inlet filter.
rinnai_stellar_repair_replacement

Rheem Stellar Repair Or Replacement?

Rheem Stellar is the cream of the crop when speaking of gas hot water systems. It is currently the most efficient gas storage water heater available in New Zealand, well-loved for its sleek design and reliability. But though it gives the best combination of durability, performance, and features, it may occasionally run into some issues (like all machines do). If you suddenly run out of hot water at home, don’t panic. There are a number of things you can check before enlisting professional help.   Can it be fixed? More often than not, the issue is just the lack of servicing. For instance, the pilot light might burn out due to debris build-up or a clogged fuel injector. Other times, the cylinder is simply broken. If water is flowing from the hot tap but the water is cold, try doing the following:
  • Make sure the power isolator beside the hot water cylinder is ON.
  • Check the house switchboard to see if the circuit breaker for the hot water is ON.
  • Check the outside meter box to see if the Hot Water Circuit Breaker is switched on.
  • Check with your power company and ask if they have ‘hot water line faults’ in your area.
  • Check that any cut-off valves in the gas line are turned on.
  • Check the settings of the thermostat on the water heater, and readjust if needed.
  • Check the pilot light found in the gas chamber to see if it is lit. This small light must remain alight at all times to power the main burner which heats the water. However, this can suddenly go out due to strong winds, interruptions in natural gas supply or debris build up.
Some troubleshooting information can also be found in the Owner’s Guide and the service contact details are written on the Stellar instructions label found on the back of the unit.     Other issues that may warrant a Rheem Stellar repair are gas leaks, water leaks and a noisy cylinder. If there is a leak, you would usually smell traces of gas down on the floor level, where gas normally accumulates. If you detect even the faintest trace, shut off the main valve and call in professional help. On the other hand, water around the base of the cylinder or the safe tray may mean the cylinder is leaking. If there is a leak, call a local plumber. As for strange noises, your Rheem Stellar is supposed to work with minimal or no noise. So if your cylinder makes a noise when you turn the tap on or off, it could be a sign of a faulty valve or a water hammer problem. Again, ring a plumber. After a thorough inspection, your plumber will decide whether your unit can be repaired or not. Even when repairs can be done, it won’t always be the most cost-effective solution. So a replacement may be a better option.     You may ask, what is the cost if it needs to be replaced? We usually offer Rheem Stellar replacements starting from $2790 (plus GST). Our service fee covers the unit itself, removal of old unit, installation of your new water heater, and certifications. We are Rheem-approved plumbers, which mean you can trust us to carry out the installation correctly. This ensures your safety and validates your cylinder manufacturer’s warranty. Speaking of correct installation, we take into consideration a number of things, including:
  1. Gas pipe size. Proper sizing of the connection pipes is essential for optimal performance. An undersized gas system cannot support true mains pressure operation, which will lead to poor performance and efficiency. Reference to the water heater’s technical specifications, as well as local regulatory requirements, must be made. Wrong pipe size can also cause issues such as soot accumulation in the burners, condensation in the heat exchanger or pilot lights burning out. In addition to size, the pipes running downstream of the temperature pressure relief valve specifically must be capable of carrying water exceeding 93o Otherwise, it may result in damage to the pipework and your property.
  2. Access. A new Rheem model can simply be installed in the same space as your old cylinder. But if your previous cylinder is not located in an optimal location, we may install the new unit in a better location. The best spot is where the cylinder can easily be accessed for inspection and maintenance, whilst keeping the plumbing lines as short as possible. In a location where the pipes are prone to freezing, insulation must be applied.  
  3. Fuel type. Rheem Stellar is compatible with natural gas, but some models are electric. If you currently have a different brand of hot water heater that needs replacement, a Stellar can easily be fitted in its place. If you are replacing an electric hot water system with a new gas water heater, a new hot water main valve or additional gas line to the nearest gas service may be required. This may add cost per metre of new piping. But this is a small price to pay considering that gas heaters have quicker heat recovery times than their electric counterparts. This means a relatively smaller unit can keep up with your normal hot water demand.
  Of course, the considerations don’t end here. There’s a tall list of specifications for every single component of the installation. Whether you need to repair or install a new Rheem gas water heater, make sure to use only a qualified and approved service technician. We here at Water Heaters NZ are fully trained and experienced with Rheem hot water systems. Here are some of the jobs we did recently:   The Rheem Stellar units have remarkable flow rates of up to 40 litres per minute and operate at mains pressure, enabling them to keep up with the most demanding households. Not to mention, they have some of the highest Energy Star ratings. Get your Rheem Stellar gas hot water cylinder up and running. Contact us!
rinnai_brand_announcement_logo

Rinnai Reveals New Logo for Global Rebrand

Rinnai Corporation, the makers of the top-selling tankless gas water heaters in New Zealand, redesigns their logo to express the brand’s current worldview and promise. The company will be celebrating its 100th year founding anniversary in 2020, and along this milestone it is repositioning the brand and the organisation for the next century. With its relentless growth in New Zealand over the last 40 years, the brand has continuously expanded not just its product portfolio but also its vision. The Rinnai team shares that their new vision and brand promise of “creating a healthier way of living” is part of a global strategy for future growth. “Today, our brand represents an unwavering promise to deliver the seamless experience our customers expect from Rinnai. It is our commitment to dependable quality, innovation and a focus on making life easier for consumers and the world at large.” Here is what the new logo will look like vis-à -vis the current logo: The company explains that though the logo refresh is subtle in a visual context, the brand essence has shifted its focus and future direction to support ‘the Rinnai of tomorrow’. The new brand promise will influence the company’s product development and business practices. As we have witnessed since the brand reached our shores, Rinnai has always led the market with product innovations. The brand has become synonymous with top-of-the-line technologies that are designed to promote comfort and health. We will be seeing this new logo replace the old one over the coming months. It will be rolled out across the corporation’s entire global business operation including in the New Zealand market. The brand refresh will not affect the customers and business partners, but will simply change the identity of Rinnai Corporation in future advertorial, marketing and customer representation. Rinnai’s range of home heating and hot water heating systems are touted for their energy efficiency and practicality, which easily make them one of the best options for both residential and commercial installations. Their super-efficient tankless hot water heaters, in particular, have a growing demand locally. The products themselves are arguably flawless, given that every single product is created with superior engineering and undergoes multiple tests and quality control checks before leaving the production floor. Not to mention, they are backed with the best warranty in the business. However, their actual performance will ultimately depend on the quality of installation. Poor installation can make any good product perform poorly, which is why using a qualified and expert Rinnai installer makes a world of difference. For inquiries about Rinnai products and installation, you can talk to us!

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